China Beijing time: 04:41 [ Working time : 10:00am ~ 18:00pm ]   E-mail: service@pruany.com
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PART-1-Help at "Home"

<1>Beijing time & work time: In Pruany.com, all the time is Beijing time!Including the order time and work time, etc.Please according to individual condition, arrange time.

 

<2>Pruany.com - Email: Anything can send Email, staff will reply in time

 

<3>Online customer service: Any question can contact online customer service or leave a message, staff will reply in time

 

<4>Site navigation: Into different web site category.

 

<5>Exchange rate: Pruany.com exchange rate according to the people s bank of China s exchange rate, updated daily.

 

<6>Quick search: Don t need to log in, quick query order.

 

<7>International freight query: Choose the country, fill in weight, can query international transportation and freight.Pruany.com international freight is 100% correct, customers can inquire on the transport s official website.

 

<8>Announcement: Pruany.com corporate events, the latest trend, the matters needing attention, etc.

 

<9>Login or register: Can enter the center of the user after the user login, complete order project!A new user, please click "new user registration", as a member of the Pruany.

 

<10>Advertisement: Corporate event or holiday arrangements.

 

<11>Member of the dynamic: The activities of the user.

 

<12>Shopping process: Simple shopping process summary, search for more instructions please enter the "HELP", or contact customer service or send E-mail.


PART-2-Help at "User center"

<1>User basic information,Changes in the "Personal information".

 

<2>"Create new order", "offline order download", "station letter".

 

<3>"Have price difference",Order in the red part is the price difference of project!Click on the payment, please.

 

<4>After Create new order, generate did not add the order.Click the "Add product" Add commodity connection.

 

<5>"Order Name" this group of number stands for the order.Order name format is: D + digital number (number is the only).

<6>"Start" is the beginning of the order of time!The order to complete the payment to start.

<7>"Balance" is the Balance of this order.

<8>"Online recharge", when the order balance isn t enough to cover the cost of the order, click recharge.

<9>Click the "Add product" Add commodity connection.

<10>"Account details", click can query the current order payment details in detail.

 

<11>"Num." is decided according to add the time order of goods.

<12>"status" : Without payment, Buying,Have problem,Refund,Waiting for goods,goods have arrived,Waiting for weight,Need pay freight,Waiting for send,Has been sent.

<13>"Art.No." : after the arrival of the goods, after workers detection, the only identification number.

<14>Total price = quantity * (unit price + freight).

<15>"Time" : the goods Time of payment.

<16>"Message" : staff dialogue with the customer s Message.

<17>"Remarks" add goods, fill in the information and upload pictures.Later, only the look, can t change.

 

<18>Above: the need to pay the amount;Below: the already paid amount.

 

<19>"Goods original box": In Create new order, can choose according to their own needs to retain or delete.

<20>"Address": In Create new order, can choose according to their own needs to choose from.

<21>"Parcel freight": According to your choice of the mode of transportation and the amount of pay the .


PART-3-Help at "Money"

Payment details:

<1>"Payment details" fall into "individual account" and "order account".

 

<2>"Personal account" balance and charging.

 

<3>"Separate query:"Expenditure" or "Recharge".

 

<4>"Order account" need to type in the "order name" to complete the search, can query classification.

 

<5>"Order Name" this group of number stands for the order.Order name format is: D + digital number (number is the only).

<6>"Start" is the beginning of the order of time!The order to complete the payment to start.

 

<7>There are 4 kinds charging way, and 5 kinds of payment way.    "charging":Money prepaid phone to "personal account" or "orders account" in the balance, and waiting for use.
   "payment":Use "personal account" or "order account" remaining sum of money, pay "commodities freight",
"international freight","service freight","insurance freight",etc.

 

<8>Fill in the information according to the requirement, approved finish prepaid phone, the balance of amount will be displayed in the "personal account".These top-up way can t refund!Can only exist in "personal account".

 

<9>Use the "personal account" balance payments.

 

<10>Use "Paypal" charge to "order the account". Then, Use the "order balance" payment. Single use Paypal payment orders, can refund.

 

Order total turnover:60602
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